Registered with the Amtsgericht Lemgo, HRB Nr. 3393
Sales tax identification number: DE 124601328
Competent Supervisory Authority:
Industrie- und Handelskammer Lippe zu Detmold,
Leonardo-da-Vinci-Weg 2, 32760 Detmold
Listed in the intermediary register with the number:
D - 6UJG - 7C7TG - 63 in accordance with § 11a Gewerbeordnung [German Industrial Code]
The time required to deal with your complaint will depend on the circumstances; if a prompt reply is not possible, we will inform you of the underlying reasons and when the investigation is likely to be completed.
The Ecclesia Group is strongly committed to resolve any dispute arising out of or in connection with our contractual relationship amicably. We are obliged to take part in extrajudicial settlement of disputes before the Arbitration Boards of
- the Versicherungsombudsmann e. V., Postfach 080632, 10006 Berlin, www.versicherungs-ombudsmann.de and of
- the Ombudsmann Private Kranken- und Pflegeversicherung, Kronenstraße 13, 10117 Berlin, www.pkv-ombudsmann.de,
where these arbitration bodies are competent.
In accordance with the Regulation (EC) No 524/2013 on Online Dispute Resolution for Consumer Disputes, we would like to inform you about the ODR-platform which is accessible at ec.europa.eu/consumers/odr/